Your Privacy Matters

One Call App LLC ("One Call," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hyperlocal commerce platform, mobile applications, and related services.

This policy applies to all users of our platform, including consumers, business owners, and partners. By using our services, you agree to the collection and use of information in accordance with this policy.

Last Updated: January 2025

Effective Date: January 1, 2025

Personal Information

• Account Information: Name, email address, phone number, date of birth, and profile information
• Business Information: Business name, address, contact details, business category, and verification documents
• Payment Information: Credit card details, billing addresses, and transaction history
• Location Data: GPS coordinates, IP addresses, and location-based preferences

Usage Information

• Platform Activity: Search queries, browsing history, and interaction with businesses
• Transaction Data: Purchase history, order details, and payment confirmations
• Communication Data: Messages, reviews, ratings, and feedback
• Device Information: Device type, operating system, browser version, and unique device identifiers

Automatically Collected Information

• Log Data: Server logs, access times, and error information
• Cookies and Tracking: Session cookies, persistent cookies, and similar technologies
• Analytics Data: User behavior patterns, performance metrics, and platform usage statistics

Service Provision

• Providing and maintaining our hyperlocal commerce platform
• Processing transactions and managing payments
• Connecting users with local businesses
• Facilitating communication between users and businesses

Platform Improvement

• Analyzing usage patterns to enhance user experience
• Developing new features and services
• Optimizing platform performance and security
• Conducting research and analytics

Communication

• Sending service-related notifications and updates
• Providing customer support and assistance
• Sending marketing communications (with consent)
• Notifying about important policy changes

Security and Compliance

• Preventing fraud and ensuring platform security
• Complying with legal obligations and regulations
• Investigating and resolving disputes
• Protecting user rights and safety

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Service Providers

• Payment Processors: Stripe, PayPal, and other payment service providers
• Cloud Services: AWS, Google Cloud, and other infrastructure providers
• Analytics Services: Google Analytics, Mixpanel, and other analytics tools
• Communication Services: Twilio, SendGrid, and other messaging providers

Business Partners

• Local businesses you interact with on our platform
• Marketing and advertising partners (with consent)
• Strategic business partners and affiliates

Legal Requirements

• Compliance with applicable laws and regulations
• Response to legal requests and court orders
• Protection of our rights and property
• Emergency situations involving public safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Security Measures

• Encryption: End-to-end encryption for sensitive data transmission
• Access Controls: Multi-factor authentication and role-based access
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Data Backup: Regular backups with disaster recovery procedures

Data Protection Standards

• Compliance with GDPR, CCPA, and other privacy regulations
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Incident response procedures and breach notification

Third-Party Security

We carefully select and monitor third-party service providers to ensure they maintain appropriate security standards.

Access and Portability

• Request access to your personal information
• Download your data in a portable format
• Review and update your account information

Data Control

• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Limit or restrict data processing
• Withdraw consent for data processing

Communication Preferences

• Opt-out of marketing communications
• Manage notification settings
• Control cookie preferences

Right to Object

You have the right to object to certain types of data processing, including direct marketing and automated decision-making.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements and content

Third-Party Tracking

• Google Analytics for website analytics
• Facebook Pixel for advertising optimization
• Hotjar for user experience analysis
• Other analytics and marketing tools

Managing Cookies

You can control cookie settings through your browser preferences or our platform settings. However, disabling certain cookies may affect platform functionality.

Location Services

• GPS Location: Precise location for hyperlocal business discovery
• IP Address: General location for content personalization
• Location History: Stored location data for service improvement

How We Use Location Data

• Showing nearby businesses and services
• Providing location-based recommendations
• Optimizing delivery and pickup services
• Improving local search results

Location Data Controls

• Enable/disable location services in app settings
• Control location sharing with businesses
• Delete location history data
• Set location accuracy preferences

Age Restrictions

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Parental Controls

• Parents can control their children's account access
• Age verification requirements for certain services
• Restricted features for underage users

Reporting Underage Users

If you believe we have collected information from a child under 13, please contact us immediately. We will take steps to remove such information.

Global Operations

One Call operates globally, and your information may be transferred to and processed in countries other than your own.

Data Transfer Safeguards

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions for certain countries
• Binding corporate rules for internal transfers
• Other appropriate safeguards as required by law

Compliance with Local Laws

We ensure that all data transfers comply with applicable data protection laws and regulations in both the source and destination countries.

Retention Periods

• Account Data: Retained while your account is active
• Transaction Data: Retained for 7 years for legal compliance
• Location Data: Retained for 2 years for service improvement
• Analytics Data: Retained for 3 years for business insights

Data Deletion

• Immediate deletion upon account closure request
• Anonymization of data for research purposes
• Secure disposal of physical and digital records
• Third-party data deletion coordination

Backup Retention

Backup copies may be retained for a limited period to ensure data recovery and business continuity.

Notification of Changes

• Email notifications for significant policy changes
• In-app notifications and alerts
• Updated policy posting on our website
• Clear indication of effective dates

Your Rights Regarding Changes

• Review updated policies before continued use
• Opt-out of services if you disagree with changes
• Request clarification on policy modifications
• Maintain existing rights under previous policies

Material Changes

For material changes that significantly affect your privacy rights, we will provide at least 30 days' notice before the changes take effect.

Privacy Team Contact

• Email: privacy@onecall.com
• Phone: +1 (555) 123-4567
• Address: 123 Privacy Street, Data City, DC 12345
• Online Form: Available in our support center

Data Protection Officer

For EU users and GDPR-related inquiries, contact our Data Protection Officer at dpo@onecall.com

Response Times

• General inquiries: Within 48 hours
• Data access requests: Within 30 days
• Data deletion requests: Within 45 days
• Complaint resolution: Within 60 days

Additional Support

For technical support and general questions, visit our Support Center or contact our customer service team.