Terms of Use

These Terms of Use ("Terms") govern your use of One Call App LLC's ("One Call," "we," "us," or "our") hyperlocal commerce platform, mobile applications, websites, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including consumers, business owners, partners, and visitors.

Last Updated: January 2025

Effective Date: January 1, 2025

Key Terms

• "Service" refers to One Call's hyperlocal commerce platform, including all features, functionality, and content
• "User" means any individual or entity that accesses or uses the Service
• "Consumer" refers to users who use the Service to discover and interact with local businesses
• "Business" means local businesses, merchants, and service providers listed on our platform
• "Content" includes all information, data, text, graphics, images, and other materials on the Service

Platform Description

One Call is a hyperlocal commerce platform that connects consumers with local businesses across 3000+ categories, providing discovery, transactions, and community engagement services.

Account Creation

• You must be at least 18 years old to create an account
• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• You are responsible for maintaining the confidentiality of your account credentials

Account Responsibilities

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• You may not share your account credentials with others
• You may not create multiple accounts for malicious purposes

Permitted Uses

• Discovering and connecting with local businesses
• Making legitimate purchases and transactions
• Sharing genuine reviews and feedback
• Using the Service for its intended commercial purposes

Prohibited Activities

• Illegal Activities: Any use that violates applicable laws or regulations
• Fraud and Misrepresentation: Providing false information or engaging in deceptive practices
• Spam and Harassment: Sending unsolicited messages or harassing other users
• Intellectual Property Violations: Infringing on copyrights, trademarks, or other IP rights

Core Platform Features

• Business Discovery: Find local businesses by category, location, and preferences
• Transaction Processing: Secure payment processing for goods and services
• Communication Tools: Messaging, reviews, and feedback systems
• Location Services: GPS-based business discovery and recommendations
• Analytics and Insights: Business performance metrics and user behavior data

Service Availability

• 24/7 platform availability with scheduled maintenance windows
• Mobile applications for iOS and Android devices
• Web-based platform accessible from any internet-connected device
• API access for business partners and developers

Transaction Processing

• All transactions are processed through secure payment gateways
• We act as an intermediary between consumers and businesses
• Payment processing fees may apply to certain transactions
• Transaction records are maintained for legal and business purposes

Payment Methods

• Credit and debit cards (Visa, MasterCard, American Express)
• Digital wallets (Apple Pay, Google Pay, PayPal)
• Bank transfers and ACH payments
• Cryptocurrency payments (where available)

Our Intellectual Property

• One Call owns all intellectual property rights in the Service
• Our trademarks, logos, and brand elements are protected
• Platform code, design, and functionality are proprietary
• Content we create is owned by One Call

User-Generated Content

• Users retain ownership of their original content
• By posting content, you grant us a license to use it
• License is non-exclusive, worldwide, and royalty-free
• License continues even after account termination

Data Collection and Use

• We collect and process data as described in our Privacy Policy
• Data collection is necessary for Service provision
• We use data to improve user experience and platform functionality
• Data may be shared with business partners and service providers

User Consent

• By using the Service, you consent to data collection and processing
• You may withdraw consent through account settings
• Withdrawing consent may limit Service functionality
• Some data processing is necessary for Service operation

Service Availability

• The Service is provided "as is" and "as available"
• We do not guarantee uninterrupted or error-free service
• Service may be affected by factors beyond our control
• We reserve the right to modify or discontinue the Service

Business Information

• We do not verify all business information on our platform
• Business listings are provided by business owners
• We are not responsible for business practices or quality
• Users should verify business information independently

General Limitation

• Our liability is limited to the maximum extent permitted by law
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for lost profits, data, or business opportunities
• Our total liability shall not exceed amounts paid to us in the past 12 months

Excluded Damages

• Personal injury or property damage
• Emotional distress or mental anguish
• Punitive or exemplary damages
• Damages arising from third-party actions

Governing Law

• These Terms are governed by the laws of Delaware, USA
• Federal law applies to intellectual property matters
• Local laws may apply to specific transactions
• International users are subject to applicable local laws

Dispute Resolution Process

• Step 1: Informal resolution through customer support
• Step 2: Mediation with a neutral third party
• Step 3: Binding arbitration for unresolved disputes
• Step 4: Court proceedings only for specific exceptions

Legal Department Contact

• Email: legal@onecall.com
• Phone: +1 (555) 123-4567
• Address: 123 Legal Street, Corporate City, DE 12345
• Online Form: Available in our support center

Terms of Use Inquiries

• Questions about these Terms
• Requests for clarification or interpretation
• Dispute resolution assistance
• Legal compliance questions

Response Times

• General inquiries: Within 48 hours
• Legal questions: Within 72 hours
• Dispute resolution: Within 5 business days
• Urgent matters: Within 24 hours